Reference no: EM132936553

Question

Case Study Training planning Sam, a high school kid looking for a summer job, was hired as a cook at a nearby restaurant. Sam had no experience working in kitchens, but the supervisor who hired him, explained that it wasn't necessary, because they would train him. On Sam's first day, he was paired with a Senior Line Cook by the name of Tyler. Tyler wasn't especially thrilled with the idea of having to train a new guy on the busiest night of the week, and expressed his concerns to the manager. "You're our most senior employee, so that makes you the most qualified person to do the training." A frustrated Tyler didn't say much after that - and aside from giving Sam a nod of acknowledgement, his only words to him were "watch, and stay out of my way." By the time the main dinner rush hit, the entire kitchen line was bustling with activity and Tyler was doing his best to call orders, time out bills, and cook all at the same time. As more and more orders came in, the stress level in the kitchen had increased dramatically. It was at this point Tyler turned to Sam and barked, "I need you to run to the fridge and get me more hamburger meat!" Afraid to ask any questions, Sam quickly turned to look for the fridge, and as instructed, "ran" through the kitchen line to get more meat. A cook, unaware that Sam was coming through, turned to put up a dish, and collided with Sam.

He never heard him coming. Discuss some of the issues surrounding Sam's first day of training using the following topics:

1. Identify and list all the things that went wrong on Sam's first day.

2. When selecting an employee to do training, how much does seniority factor impact your decision, and why?

3. If an employee is good at their job, does that automatically make them a good trainer, and why?

4. Come up with 5 top character traits you would look for in a qualified trainer.

5. When organising a new employee's training plan, what factors should you consider when scheduling the shifts.