Reference no: EM133272165

Question - Nurse Jones is a new manager at a East General. She has experience in leadership and management at a home health agency, but not hospital setting. Her director John Smith, this is who Nurse Jones report to; has been the manager for 15 years before Nurse Jones accepted the position. The staff are unsure about Nurse Jones not having experience as a manager in the hospital but do know her leadership skills are a good change from John. The staff continues to go to John for issues.

Nurse Jones has formed a unit council and lunch with the manager for all shifts. She hopes the staff will open up about issues, opportunities, concerns, and vision for the unit to her. John and Nurse Jones have many differences about leadership vs management focus on the unit. John wants management tasks completed and Nurse Jones believes the unit needs a strong focus on leadership, role modeling, coaching, and mentoring in order to empower the nurses to own their practice.

John constantly pressures Nurse Jones about being behind on emails, HR issues, and budget variance. Recently, meeting have been held with John regarding education issues on the unit, but Nurse Jones has not been invited.

1. What is the problem?

2. Why is it a problem?

3. What should Nurse Jones do first?

4. What factors should Nurse Jones asses and analyze first?

5. What strategies could be employed to address the problems?