What expertise is needed to make such a policy change

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Question: What expertise is needed to make such a policy change? What kinds of facts (someone has to gather the data in a systematic way) need to be gathered? Are we discussing violence between patients and those providing medical services, or violence among fellow professionals within the organization? What kind of violence and danger are we discussing here-physical or verbal violence, or both? What about safety issues (including other types of danger to employees and patients)? Would you agree that an emergency room might see these questions a bit differently from those handling financial claims (although both have real needs)? How do you build expert power? Who shares it, and who might be expert in defining these issues over time?

Reference no: EM133662675

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