Reference no: EM133647990

Assignment:

Donna reports that the care of her mother and the services provided have been excellent. There has always been support for her and for Rebecca with suggestions for improving the way forward for both of them. Donna does also report, however, that communication between the various agencies could have been better. She believes they would have worked better if they were better able to network and give more support to one another. On several occasions, appointments have been confused because one service had not corresponded with another.

Donna also reported some contradictions in the diagnosis of her mother's prolapse that had confused Rebecca unnecessarily, especially as she often had to repeat the same information over and over to different people. Donna asks, "Don't they have any shared records about who's seen my mother, when, and what the outcome has been?" Donna also recalls an earlier event when Rebecca had a fall, cutting her back badly. The provider prescribed an antiseptic cream. Donna was at this consultation and pointed out that her mother wouldn't be able to administer the cream herself in her current physical condition, to which the provider referred them to a home health nurse for further instructions and consultation.

4) What examples of poor communication can you observe?

5) What could have happened to Rebecca as a result of this poor communication?