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What evidence in the article supports main points

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Reference no: EM132893819

Please review the following article (Dixon, M., Freeman, K., & Toman, N. (2010, July-August). Stop trying to delight your customers. Harvard Business Review.) and answer the questions below:

- What is the article about?

- What are the main points of the article?

- What evidence in the article supports these main points?

Reference no: EM132893819

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