What elements make criticism constructive

Reference no: EM13776448

What elements make criticism "constructive"?

Why is the effective handling of negative or crisis information of such importance to a company?

2. Prepare Persuasive Claim Letter

Persuasive Claim: Seeking Refund for Unprofessional Practices the past two years, your company has paid a technology consulting ?rm to perform regular maintenance on your computer systems. The maintenance contract requires monthly visits to service both hardware and software. You have been extremely satis?ed with their service; their representatives are knowledgeable and professional and your computer systems have performed without incident during the contract period.

During a recent maintenance visit, you overheard a disturbing conversation. A representative of the consulting company admitted that most of your software would prompt users to install automatic updates every 90 days. You believe the consulting ?rm should have educated your employees how to install these automatic updates rather than charging your company to perform this service.

Required: Write a letter persuading the consulting ?rm to reimburse you for the fees you believe are attributed to this unnecessary service.

Reference no: EM13776448

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