What effect did the training have on trainees

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Reference no: EM133203097

Question 1: What effect did the training have on trainees? What should the trainees be able to do on the job after attending the training program?

Question 2: Use Baldwin and Ford's model of the transfer of training process (Figure 9.1) to explain why so many of the trainees reported little or no improvement in tasks associated with appeals management.

Reference no: EM133203097

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