What does this service capability reflect

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When experiencing a problem with her cable service, Rochelle was able to call a toll-free number and through phone prompts trigger a signal that restored her service. What does this service capability reflect? Multiple choice question. The decreasing use of technology in customer service environments. The depersonalization of customer service leading to ineffective results. The willingness of companies to increase call center costs in order to provide technology-based services. The growing trend to provide technology-based services to expand the capacity of customer call centers.

Reference no: EM133641659

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