Reference no: EM132180873
Quality Assurance - Quiz 1
1. List at least three characteristics of CQI.
2. What are the four types of institutional improvement activities associated with CQI?
3. What does the (Shewhart) PDSA cycle require organizations to do?
4. Linder (1991) suggested that the implementers of CQI have tended to follow three basic strategies. What are these strategies?
5. What is a team? Why do teams matter in CQI?
6. Why do teams often outperform individuals?
7. What are the main members of the set known as the seven tools of total quality management?
8. What are the key techniques for defining processes and identifying sources of variation?
9. What are some of the frequently used methods of gathering information about client perceptions?
10. What is the London Declaration ?