What does quality mean to you

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Reference no: EM132944179

What does quality mean to you?

How does good (or bad) quality affect you personally as a consumer?

Have you had experiences where your expectations were exceeded, or on the contrary, not met?

How did that change your opinion of the organization and its product or service?

Your answers should reflect your experience and should be thoughtful and introspective.

Reference no: EM132944179

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