What does he mean by mock routinization

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Assignment:

Lopez (2007) makes an argument about informal relations and mock routinization in "Efficiency and the Fix Revisited: Informal Relations and Mock Routinization in a Nonprofit Nursing Home." Define what Lopez means by informal relations. What does he mean by mock routinization? What do these concepts add to our understanding of labour relations and resistance?

Reference no: EM133428614

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