What does excellent customer service

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1. What was Henry J Kaiser’s contribution to society? from Henry J Kaiser and the Art of Possiblity.

2. Zipcar was acquired by Avis in 2013, and since then several other traditional car rental companies have tried to replicate Zipcar’s short-term rental programs. Research the top five car rental companies, and find out what they are doing to compete in this market segment. If you were on the marketing team at Zipcar, how would you defend against this new competition?

3. What does excellent customer service mean to you? Give an example of a time when you received excellent customer service, and explain why it was so great. Then give an example of an experience where you received horrible customer service and explain why you felt the way you did about it. PLEASE DO NOT COPY AN ANSWER FROM ANOTHER QUESTION ON THIS SITE

Reference no: EM132302621

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