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What do you think you need to do to lower

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Scenario: A user calls your company's help desk and, by the sound of her voice, she is clearly stressed out. She tells you that she has a presentation to deliver to her boss and her boss's boss that she has been working on for three days and now "nothing is working" and she is running out of time. She says she needs you to help her NOW!!

Give me an idea of how you would react to her. What questions would you ask? What do you think you need to do to lower her stress to a point where you can get her help in resolving her issue?

Reference no: EM133337794

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