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What do you think should have been done differently

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Reference no: EM132156259

Read Case Study (Elaine's Challenging Experience). Answer the following questions:

1. Considering Elaine's interaction with the customer and David and identify and analyze the sources of conflict in this situation.

2. How would you assess Elaine's approach to managing the conflict?

3. What do you think should have been done differently?

Reference no: EM132156259

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