Already have an account? Get multiple benefits of using own account!
Login in your account..!
Remember me
Don't have an account? Create your account in less than a minutes,
Forgot password? how can I recover my password now!
Enter right registered email to receive password!
Case Study: After Larissa Nonni, the case manager at a Florida immigration firm, took a brief medical leave, she returned to work to widespread complaints that a new assistant was too slow for the office's pace. 'Translations were lagging, clients were not getting their calls returned, and immigration application forms were taking forever to finish," she says, As the team leader, it fell to Larissa to address the situation. Rather than calling out the assistant's lagging performance, Larissa instituted a new policy under the guise of getting more organized. It involved a brief one-on-one Monday morning meeting to go over that week's caseload and tasks. "I would go down the list with her about what was pending for each client, and I'd give her a deadline for each one, Larissa says. By the end of the first week, the assistant's performance had already markedly improved. She still wasn't as familiar with the details of cases as some of the other employees who had been working in the office longer, but she was working faster and meeting deadlines. Larissa made sure to compliment her performance and tell her she was a valued member of the team. "I realized that she probably didn't even realize she was lagging at first.' says Larissa. Without clear expectations, 'how could she know?' Source: O'Hara (2017)
Case Study Questions
1. What do you think of Larissa's approach of working with her assistant?
2. Would the 'Monday morning meetings' work in other environments? Why or why not?
3. What role did the compliments play in facilitating the assistant's work?
Why don’t corporations just develop internally the business/capabilities that it could obtain through acquisitions? Why do you think target firms might agree to be acquired?
How has E-Business affected the design of distribution networks in different industries?
How can Goodyear benefit from the local knowledge created at its development centers?
In deciding on where to locate their next grocery store, Publix narrowed it down to 3 locations (St. Augustine, the Airport area, or the Westside). They are using 2 criteria to make their decisions ? costs (with a weight of 70%) and customer base (wi..
Identify 3 approaches to organization departmentalization. Which one is the company you chose in Discussion 3 using and how is it working.
Estimating a customer's lifetime purchasing potential is important because it helps marketers to:
Compute MAD and MAPE for managements technique and Do management's results outperform (i.e., have smaller MAD and MAPE than) a naive forecast
As operations manager of Holz Furniture, you must make a decision about adding a line of rustic furniture.
The paper should emphasize themes and major points discussed as well as the Christian-Worldview.
Explain how do companies Boeing also Airbus tailor their generic strategy, strategic business units, market positioning, timing or offensive also defensive tactical manoeuvres.
How can using outside sources in your business messages impact the persuasiveness of your message and your credibility as the author?
Highlight the three most important drivers of globalization in your opinion along with relevant examples from your firm.
Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!
whatsapp: +1-415-670-9521
Phone: +1-415-670-9521
Email: [email protected]
All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd