Reference no: EM133173710

7205THS Managing the Tourism and Hospitality Workforce - Griffith University

Management and Leadership Awareness

Description:
Your studies are leading toward you being employed in a variety of industry areas, likely in Tourism and Hospitality. While an understanding of operational processes in any organisation is essential, higher levels of employment require greater understandings of management and leadership skills and dynamics, and how they tie into Human Resource Management activities.

Work environments are full of various interpersonal interactions where managers, leaders, supervisors, workers engage in activities to achieve both operational and strategic goals. Sometimes these interactions are challenging and difficult to understand.

Format:
This assessment activity firstly asks you to think, reflect on, some of your own qualities (interpersonal and intrapersonal skills) as relate to management activities and practices. You are then required to consider an environment in which you observed management and leadership interactions (they may have been good or bad, or perhaps didn't occur when they should have). This environment may have been where you work now or worked, sporting clubs, social groups, or at a university or school you attended. You need to think about a time when
leadership and management skills were displayed by the other people involved, and the strengths and weaknesses they displayed.

By learning to reflect and analyse dynamic interpersonal work situations you will become a highly skilled manager able to better lead and manage people in challenging and dynamic work environments.

Part 1: Is about your personal reflections on your online quiz results.

Part 2: Is about your reflections of someone you have worked with in a group or team and who was in charge. A leader, supervisor, manager etc.

Assessment: Management and Leadership Awareness

PART 1: Understanding Yourself
Do you agree with the quiz findings? If not, why not?
What do you think had the greatest impact on shaping your personality? Why?
How does your personality positively contribute to building relationships?
How does your personality cause problems sometimes with relationships?

2. Communication Style Assessment
Do you agree with the assessment findings? If not, why not?
What do you think had the greatest impact on shaping the way you communicate with people? Why?
How does your communication style positively contribute to building relationships?
How does your communication style cause problems sometimes with relationships?

3. Team Roles Test
Team Roles Test Thoughts
Do you agree with the test findings? If not, why not?
What do you think had the greatest impact on the way you work in teams? Why?
How does your team work style positively contribute to building relationships?
How does your team work style problems sometimes with relationships?

4. Your Leadership Skills
Your Leadership Skills Thoughts
Do you agree with the test findings? If not, why not?
Which leadership style/approach do you think best reflects the way you would like to manage/lead people? Why?

5. Conflict Resolution Questionnaire
Conflict Resolution Questionnaire Thoughts
Do you agree with the test findings? If not, why not?
Describe how you normally manage conflict situations in work and private situations. Do you think these are the best approaches? Why, why not?

PART 2: Understanding Others
Leadership Style Considerations
[You need 3 good quality academic REFERENCES in each part of this Part to support your reflections. 5 parts = 15 references in total minimum.]
Describe the leader and the situation [brief paragraph].....then...........
.....you need to think about of the leadership style used and whether it was appropriate or inappropriate for the situation. Comment on this.

Communication Style[1 page]
[You need to think about of the communication style and types of communication used and whether they were appropriate or inappropriate for the situation. Comment on this.]

Personality Type[1 page]
[You need to think about the personality type of the person and how it impacted on how successful this leader was with the group. Comment on this.]

Motivation & Goal Setting[1 page]
[You need to think about whether the goals and objectives which were set for the group helped motivate their performance. Were they appropriate, clear, understood? Comment on this.]

Resolving Conflict[1 page]
[You need to think about how this person resolved conflict, or did not resolve conflict, in the group. Comment on this.]

Attachment:- Management and Leadership.rar