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1. Which application approach would you be most relaxed using, given your personality and personal preferences? Why?Would your selected approach be universally applicable to any given situation?For others - how would you respond to your peer's style?
2. What do you see as the main stumbling blocks to the successful use of the internal marketing approach? Assumed the hierarchical structure of employees in most organizations, is internal marketing a feasible approach for most organizations? Why or why not?
3. After firms rank their customers on effectiveness or lifetime value measures, highly money-making customers get special attention, while non-paying customers get poor service or are ‘fired.' What are the ethical and social issues involved in these practices? Could CRM be misused? How and why?
4. Of the two kinds of customer expectations, adequate performance expectations fluctuate the most. Define situations that might cause adequate expectations to increase thereby narrowing the width of the zone of tolerance. What might an organisation do in these situations to achieve its satisfaction targets?
Can Title VII override the employment environment and conditions detailed in a written employment contract between an employer and an employee? Why or why not? How does the simulation demonstrate this?
Show how the strategic options can be employed to create and sustain a competitive advantage and Show the strategic options' pricing, features, and the clientele base for the social networking application.
When using incremental analysis, some costs will always change under alternative courses of action, but revenues will not and variable costs will change under alternative courses of action, but fixed costs will not.
Risk is one of those words that takes on a myriad of meanings, depending upon the discipline."risk" is defined as: 1. The possibility of suffering harm or loss; danger.
What would the goals and objectives be if you were the facility manager of a large stadium used by a professional baseball team?
If cognitive mistakes were made, how did they affect the negotiation? How might the parties have acted differently?
You are the new leader of a small health care organization. You have been asked to prepare the initial budget for this entity.
Find the various models for change strategies.
Discuss the demand for education at college look like.
Examine two legal responsibilities that employers have regarding their participation in unions. Suggest two ways in which management and unions may negotiate mutually beneficial contracts.
The department managers meet with you to discuss implementing a safety and quality process improvement process (PIP) within their departments.
In your own words, discuss the importance of delegation as a leadership tool.
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