Reference no: EM133018501
Take a few minutes to think about some of the most memorable customer service experiences you have had, both good and bad. Pick one of each and answer the following question. Do not give specific names or names of places but describe the situation in general. After you post your discussion, respond to two of your peers. You must post your discussion thread first before the system will allow you to respond. All requirements must be met to earn all available points.
Discuss a time when you experienced very poor customer service and answer the following questions:
1) What do you believe the employee did wrong?
2) How did the experience change your attitude towards the company?
3) If you were the employee, what would you have done differently?
Discuss a time when you experienced great customer service and answer the following questions:
1) What do you believe the employee did right?
2) How did the experience change your attitude towards the company?
3) Thinking about where you work or would like to work, what lessons would you take with you to apply for that job?
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