Reference no: EM133201438

Assignment - Six Sigma and Lean Discussion Response

Peer Discussion 1 (Shaunika) - Currently, the organization that I work for does not apply Lean or Six Sigma methodologies. Understanding that Six Sigma measures the number of errors that can arise and find ways to remove those errors. When we hold our conferences on wargaming, the entire events are based on trial and error. When planning and coordinating these functions, there are several things that can be changed in the process of how we can improve our strategy. There are days where we work 15-18 hours just to create reading material, PowerPoint presentations, and other materials needed in order for the teams to be able to have a successful event. A lot of that time is wasted because there are last-minute changes as well as limited guidance is given on what is required or what the exact mission may be. The time can be reduced significantly if only the key leaders can come to an agreement on what is specifically required. There are times that we would be lacking a clear understanding of the need, which is very important when trying to reduce time.

The most common errors that occur at every event are overproduction and waiting. With overproduction, we would invite over 230 participants. With those invites, each would have to register or RSVP for a seat at the conference. Once registered, we would then create a welcome booklet with instructions, a name badge, and a name tent on their assigned seat. Unfortunately, not all individuals that register will make the conference. Out of 230 participants, 178 will actually attend. We have now wasted not only overproduction but time and inventory as well. With these types of events, it's inevitable to have a significant amount of changes. Change is very common. There have been times where we would create 30, 400+ pages long binders just to put them in the shredder because the whole plan has changed. Sometimes I cringe at how much money we waste! Waiting on the proper instructions can sometimes hinder the entire process because of the roles and responsibilities that others have, so it causes a domino effect. Improving these areas by implementing Six Sigma can improve quality and certainly decrease costs and errors. Recognizing that these areas need modification and once modified, making sure that we remain persistent for the success of future events.

Shaunika

Sources: Six Sigma, and Lean Methodology in Healthcare Operations

Healthcare Operations Management, Chapter 4: Quality Management

Peer Discussion 2 (Desire) - What do Six Sigma and Lean mean for Patients and Healthcare Operations?

Has your current Healthcare organization or employer deployed Lean or Six Sigma methodologies in the last 10 years? Answer the following:

* If yes, describe an initiative, the outcome(s), and your role.

* If no, how could one have been deployed?

* Explain the impact of the methodology on operations

Six Sigma is known for being a management tool for healthcare practices to help achieve its goals in reducing waste and improving quality care. In the pharmaceutical industry, six sigma is used in the scope of its quality when it comes to producing and manufacturing medicines/products for patients. Its processes focus on quality improvement and eliminate defects. Quality Improvement comprises five steps that are required for this management tool. These steps consist of the initials DMAIC. DMAIC stages itself in methods such as to define, measure, analyze, improve, and control. The first of five steps is to define-the distinctness of a problem and its effects on the current process. Next, measure helps with estimating the data to examine processes and metrics already in place. A stands for analysis, which is investigating the root of the problem. "I" is the step of improvement, meaning resolve or form a solution. The final step is control involves continuing to make improvements and maintain the new process that is implemented.

However, the pharmaceutical company that I am currently employed with has a Quality Assurance Manager that is qualified and an expert with Six Sigma. The zones he covers are the central and south regions of the United States. Our pharmacy utilizes his assistance with the production process of our products and the quality assurance areas of the facility. The impact on the operations of the pharmacy is to eliminate the occurrence of defects on our products. Also, focusing on the goal to find ways towards achieving positive solutions for providing quality patient care. Therefore, his process formed data and metrics to assist in the best decision-making of creating solutions for the highest quality products for patient usage.

References - Henry Harvin (2020) Benefits Of Six Sigma In Pharmaceutical Industry

Tallyfy (2014-2020) Lean vs Six Sigma: What's the Difference & Use Cases

Villanovau University (2020) A Look at Six Sigma's Increasing Role in Improving Healthcare