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Assignment:
Project Description:
You're the training manager at the CSI Business Hotel in Chicago. Your hotel is planning to reopen after an extended closure due to the COVID-19 pandemic. Before reopening, you need to train your employees so that they can provide safe guest services. You attended the "training of trainers" provided by your hotel's parent company, so you will be the one conducting the training. For this project, please respond to the following:
1. What do employees need to learn in this training? In the context of working in a hotel, create a list of the new tasks and precautions employees must learn for the reopening of the hotel.
2. What training method(s) will you use? Choose a method or methods and explain the reason for your choice. Review the training methods described in your textbook on pages 197-206 if needed.
3. Explain how you will measure whether the training was effective.
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