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EXERCISE: Situational Interview Questions
Situational interview questions are structured, predetermined questions that require an applicant to respond to what they would do in a hypothetical situation related to the job of interest. The hypothetical situation usually involves some kind of dilemma or choice of responses.
Example of question: A customer comes into the store to pick up a watch he had left for repair. The repair was supposed to have been completed a week ago, but the watch is not yet back from the repair shop. The customer becomes very angry. How would you handle this situation?
Using this example, you should write a situational interview question and develop a scoring key to evaluate answers to your question. Administer it to friends and assess their responses. Specifically, write a question for the job of a women's shoes salesperson. Remember, pose a hypothetical situation that might happen on the job, and ask the applicant what he/she would do in that situation.
Question: What did you think of the situational interview?
Example of scoring key: Tell the customer it isn’t back yet and ask him/her to check back later. Apologize, tell the customer that you will check into the problem and call him/her back later. Put the customer at ease and call the repair shop while the customer waits. Using this example, you should write a situational interview question and develop a scoring key to evaluate answers to your question.
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