What did roberto the customer service representative

Reference no: EM132655610

Problem 1: Locate the sound CH06 Customer Call from the data files. The file is a recording of a conversation in which a customer, Nina, calls Alkins Computer to talk with a customer service representative about a problem with a printer. Listen to the entire conversation. What did Roberto, the customer service representative, do correctly? What What could he have done better? What could the customer have done differently to make the experience more positive? Write a new script implementing your suggestion.

Reference no: EM132655610

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