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Assignment: Employee Training and Development
Part I: Needs assessment involves organization, person, and task analysis. Which one of these analyses do you believe is most important? Which is least important? Why?
Part II: Your boss says: "Why do I need to tell you what type of learning capability I'm interested in? I just want a training program to teach employees how to give good customer service. Explain to the boss how "good customer service" can be translated into different learning outcomes.
Part III: If you were going to use online technology to identify training needs for customer service representatives for a web-based clothing company, what steps would you take to ensure that the technology was not threatening to employees?
Part IV: Customer service training involves far transfer. What design features would you include in a customer service training program to ensure that transfer of training occurred? What is a curriculum road map? Why is it important?
Based on your findings in the previous case study that your applicant pool did not include some groups of people, you decide to assess Fox Garrity's recruitment
Analyze the topic and apply it to concepts learned to date, Apply concepts and research to student experience and experience of your employer and What are the future implications of the topic?
How would you address the threat? Prepare a SWOT analysis that identifies one opportunity and one threat you think are facing the organization.
Why is the use of survey important to measure the success of a project? And how to use surveys to measure the success of a project ( what are the specific step,
What channel would you use to reach the audience? Select the appropriate channel for delivering your message based on context, audience, and purpose.
How can you tell if you are being effective in developing others? When is a coaching and counseling job completed? When is a mentoring job completed?
I) What are the functions of CBA? II)Discuss the difference between discharge & dismissal of workers.
What are the common methods for gathering data and evidence in health and science research? How would you consider and determine that the data and evidence base
Below are two short cases that discuss performance appraisal situations in organizations (based on real situations). Answer the questions listed after each case
1. Robbins & Judge (2016). Essentials of Organizational Behavior (14th ed.) Pearson. ISBN-13: 978-0134523859
Freifeld (2014) argues that there is less retention when learning is done online versus the traditional instructor-led classroom, while Khan (2011) proposes tha
Ambidexterity is defined as the power of an individual to use both hands with the same skill level and is widely used as a metaphor to describe an organization'
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