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In our class, we conducted mini-simulations of internal consulting topics. One of them dealt with implementation of an exempt overtime policy for engineers at one of the company's locations. After much discussion, the company decided to implement this policy for Engineers only and it implemented it six months ago.

Alas, now there is a new issue in the Nashville office. The professional Specialists group, including staff from Customer Service, Supply Chain, Sales, Finance and Accounting are extremely unhappy. They work side by side the engineering group---long, late hours and are not compensated any "extra." The General Manager of Administration has contacted you for help. How would you address this problem? What data would you want to find out? How would you move forward. To be successful in this assignment, I want to see that you have thoughtfully considered an approach for this special internal consulting situation.

Reference no: EM131297852

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