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What customer service process changes would you recommend

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Reference no: EM133531177

Questions: In this discussion, reflect on a past product customer service or support experience, and address the following questions:

  • Were the three elements of customer service evident in your customer service and support experience?
  • Did the customer service or support experience increase the likelihood of your repeat business with this company?
  • Upon reflection, what customer service process changes would you recommend to align this company's process with high quality customer service principles as defined in the course text?

 

Reference no: EM133531177

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