Reference no: EM132944034

1. What customer needs is this industry satisfying? What assets do small package express operators need to satisfy these needs?

2. Why, despite rapid growth, was the air express industry characterized by low returns during much of the 1980's?

3. Why did competitive intensity moderate and prices rise during the late 1980's and much of the 1990's?

4. What form do you think the competitve structure of the global small package express industry will take?

5. How does the nature of the industry's offering start to change during the late 1990's and 2000's? How has this impacted the intensity of competiton in the industry?