What could you say to this patient to demonstrate empathy

Reference no: EM133457045

Question: You are the office manager of a large family practice in an affluent area. A middle aged male patient has asked to speak with you. You can't help but notice his disheveled appearance. His clothes are wrinkled and look like they could using a washing. He's in need of a shave, a haircut, and maybe a shower. He reaches out his hand to shake yours. He then begins to tell you that he lost his job and his health insurance. He is a diabetic and can't afford his Novalog Insulin Pen and he doesn't know what to do.

1. Based on the readings and How to show respect post above, what can you do to show he still has your respect despite his appearance. ? Consider body language etc.

2. What could you say to this patient to demonstrate empathy?

3, As a patient navigator, give a little information to him or show him there is a resource to get this medication at a reduced price?

Reference no: EM133457045

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