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What could julia learn from the experience

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Reference no: EM132739116

Question: Julia just finished a certification appointment for Maria, a participant who has cerebral palsy. Maria has some difficulty speaking and uses a wheelchair for mobility.As they head toward the door, Maria says something to Julia. Julia replies, "I'm sorry, I didn't understand what you said." Maria repeats her comment. Julia looks confused and says, "One more time please?" Maria repeats her comment in a louder voice. Looking a bit flustered, Julia says, "Okay, well, maybe we can talk about that next time." Julia reaches for the door and says, "Let me get that for you." Maria, at the same moment, angrily pushes the button for the automatic door and rolls away. Julia walks back to her office feeling embarrassed and that she is no good at working with disabled participants. Questions to consider:

1. What could Julia have done differently to avoid or minimize this conflict? What could Julia learn from this experience? (Hint - try using a Creative Response)

2. Write the dialogue for the next time Julia sees Maria at the clinic.

Julia says"I'm sorry, I didn't understand what you said."

What might work better?

Julia looks confused and says, "One more time please?"Julia says

What might work better?

Looking a bit flustered, Julia says, "Okay, well, maybe we can talk about that next time."

What might work better?

Julia reaches for the door and says, "Let me get

What might work better?

Reference no: EM132739116

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