What could have been done that would have made your customer

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Reference no: EM133467635

Homework: Business Research Paper

For your research paper, you will consider a time you experienced poor customer service and a good customer service experience. The homework will be 5 pages in length, four outside sources, and in-text citations.

The students will provide a time when they had a good customer service experience and a bad one.

Then, the student will research...

1. The student will identify the industry in which they are employed.

2. Customer service satisfaction rate within their industry (the industry where you are employed).

3. The current customer service satisfaction rate (satisfaction or unsatisfaction), at your employer

4. Areas where the organization is doing well,

5. Areas where the organization needs to improve, and

6. Your recommendation on what the organizations needs to do to improve their customer service, and finally,

7. After conducting the research, go back to the first bullet and where you identified a bad customer service experience. What could have been done that would have made your customer service experience better?

Reference no: EM133467635

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