Reference no: EM132406531

Insane Music runs a chain of retail outlets around the country. The management structure for the organisation consists of the executive team, state managers and store managers. There are currently 10 stores in Queensland, 14 in New South Wales, nine in Victoria, four in South Australia, and four in Western Australia. Each store runs on a number of permanent full-time sales and administrative staff, plus a number of casual and part-time sales staff.

The management team are looking at introducing a performance management system to improve management and staff performance against business objectives and manage under-performing employees. They are also interested in incentive programs to encourage high performance.

The company's strategic plan includes:

• increasing the number of outlets by 10 per cent (or four stores)

• creating a flagship store for performance management and to create exemplar management practices

• improving sales in each store by no less than 15 per cent through the use of incentives and bonuses.

As a business consultant, you have been asked to develop a suitable performance management system for Insane Music.

1. Who would you consult with to establish the performance management system?

2. What considerations within the strategic plan would you need to take into account when discussing a new performance system?

3. Create at least two KPIs that could be included into the employee's performance plan to help meet strategic and employee goals.

4. How would you ensure that part-time and casual staff are involved in the performance management process?

5. Explain the key features of your proposed system including:

6.

• planning processes

• monitoring and reporting processing

• managing under-performance

• employee development processes

• review process

7. How would you gain organisational support to ensure effective implementation?

1. Describe a strategy you would use to gain the support of a supervisor or manager for implementing a new performance management process.

2. Identify the pros and cons of such an approach and develop ideas for improving your influence in such circumstances.

Attachment:- Insane Music runs a chain of retail outlets.rar