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What communication skills will you need

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You have recently leased a property to two males. Four weeks after moving in to the home one of the tenants is at the front reception stating that he has moved out of the property due to a physical altercation with his co-tenant the night before. He states he has vacated (whilst the cotenant is at work) and wishes to return his keys, have his share of the bond refunded and to be removed from the RTA. He has not applied for an ADVO.

What would you do, what communication skills will you need and why, referencing any relevant legislation?

Reference no: EM133144930

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