What communication skills do you employ

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During an open house a potential purchaser approaches you, the listing agent, wishing to make an offer. However, they have concerns regarding the granny flat as it does not have a window in the kitchen or main bedroom which would appear to be contrary to council requirements.

At the time of listing your vendors stated the granny flat was council approved but you have not investigated yourself.

a) What communication skills do you employ?

b) What do you do and why, quoting any relevant legislation(s) and penalties and from where could you seek specialist advice?

Reference no: EM133155150

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