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Toby Johnson Case HBR
Question 1: What challenges did Toby Johnson face when she first took over as manufacturing manager at the Williamsport plant?
Question 2: Map out the sequence of specific actions that Johnson took at the plant. Explain each key action: what was the purpose and impact? Which were most important in your eyes?
Question 3: What is your assessment of Johnson's management style and her performance? How well was she able to improve the plant's and employees' performance?
Question 4: If you were in Johnson's shoes, would you champion the Williamsport plant for the Team 4-Ward pilot?
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