What category is most important to you as a patient

Reference no: EM133329335

The Case for Improving Patient Experience

View the video or read the transcript:

"The Case for Improving Patient Experience"

Hospital Compare was developed by the Centers for Medicare & Medicaid Services (CMS) with the purpose of helping consumers make decisions where to get health care and to encourage hospitals to improve quality of care.

Hospital Compare currently provides information on:

27 quality measures, which include clinical process of care (24) and clinical outcome (3) measures.
10 patient experience of care topics, consumers will now be able to get a better picture of the quality of care delivered at their local hospitals.

Process of care measures are measures that show, in percentage form or as a rate, whether or not a health care provider gives recommended care; that is, the treatment known to give the best results for most patients with a particular condition.

Outcome measures are measures designed to reflect the results of care, rather than whether or not a specific treatment or intervention was performed.

Patient experience of care is measures by a national, standardized survey of hospital patients about their experiences during a recent inpatient hospital stay. This is also referred to as HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems).

Using the Hospital Compare Website, find three (3) hospitals in your state or area to compare. A review that discusses the following. Support your choice with numbers and comparisons.

Indicate
Which hospital has fewer complications?
What are your chances of being readmitted?
Which hospital has the overall highest percentage in patient experiences?
What category is most important to you as a patient? Which is more important to you, patient experience scores or the nine other quality measures? Why or why not?
How might this information affect your healthcare facility choice in the future? Would that choice vary for the disease being treated? Why or why not?
Were you surprised or amazed at your findings? Why or why not?

Reference no: EM133329335

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