What can you do to analyse and decide on the most optional

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Question: You work at the concierge desk in a busy hotel. In your role, you are responsible for booking tours and making reservations for guests. A customer approaches the desk unhappy with the history walking tour they just went on. They tell you that they were told the history tour would touch on First Nations history but did not at all. They are unsatisfied with the tour and wish to make a complaint.

Use this example to answer the following questions:

What can you do to analyse and decide on the most optional solution to make the customer happy? Explain in a paragraph.

 

Reference no: EM133597095

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