What can the pres do now to make the improvement

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Reference no: EM1382596

XYZ University hired a new president (the Pres), and Professor Q (Prof Q) was so excited when she met him. The Pres told Prof Q that he believes in performance excellence and treating students as customers. The Pres wanted to immediately get started on an improvement initiative. He asked Prof Q to write a Quality Plan. In a week, Prof Q briefed the Pres and his staff on the Quality Plan and execution requirements. Prof Q then briefed members of the President's executive council as well as the Deans, department heads and selected faculty members. Prof Q even met with vice presidents and provided them a suggested checklist for implementation in their respective areas. The VP of Students and her direct reports immediately began implementation in her areas of responsibility. However, the other VPs gave only lip service to the concept of performance excellence. A. Using the 5 P's Model and other theories from your textbook, what should the Pres have done DIFFERENTLY to ensure successful implementation of the Quality (performance excellence) initiative at XYZ University? B. What can the Pres do now to make the improvement initiative more successful?

Reference no: EM1382596

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