What can be your distinctive operations competence

Assignment Help Operation Management

Reference no: EM132253575

1. Draw a Kano Model for a Hotel Room Design and show one example of each of its 3 factors on the diagram. Use no narrative.

2. Give one example each of service guarantee and service recovery.

3. Assume you are a local auto dealership owner. What can be your distinctive operations competence? Explain by one example.

Reference no: EM132253575

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