Reference no: EM133411473

Question: Starbucks has decided to pilot an "early bird" opening at one of their busiest locations, opening at 4:30 am. to attract a population they cannot service with their standard opening dme of 5:30 am. Theyr believe they can service the customers with a single cashier} barista {i.e. one person}. The Store Operations group at headquarters has estimated thatthe single barista can service 55 customers per hour. The local Starbucks markeb'ng team has estimated that customers will arrive at this store at an average rate of one customer every 1.25 minutes {48 customers per hour}, even at this early time.

Questions: Answer the following for the time slot of 4:30 am. to 5:30 am. (gm)

1. What can a store manager expect the average utilization rate to be? Type your answer in 96 and round to 2 decimal places l%)

2. In terms of the customer experience, how long should customers expect to spend getting their coffee, i.e. inclusive of wait time and service time? How much of that total time spent is time waiting?

3. How much of that total time spent is time waiting?

4. What is the average number of customers waiting in line over the course of the hour? Round-up your answer to a whole number