What benefits have been gained from service management

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Reference no: EM132349255

Activity - Case study

Watch the following two video clips from the Axelos case study series featuring Liverpool Victoria (LV) where some initiatives from LV's ITIL journey are revisited.

LV= Case Study Series Part 5: The Service Management Improvement Working Party - Stakeholder views (6:25)

LV= Case Study Series Part 6: Stakeholder Update (11:47)

Answer the following questions.

What benefits have been gained from LV's Service Management Improvement Working Party?

Reference no: EM132349255

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