What aspects of orbitz''s service processes led to mr. paton

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Reference no: EM133400362

Read case "Customer Service Processes at Orbitz" page 142. And answer the following questions.

Question 1. What aspects of Orbitz's service processes led to Mr. Paton's favorable service experience?

Question 2. Generalize the lessons learned from this example to other organizations. What challenges might organizations encounter in designing quality customer service processes?

Reference no: EM133400362

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