Reference no: EM133210075

Question: Imagine you are the director of corporate training at Best Buy. You have been given the task of developing an unconventional training plan for 50 sales employees to improve interpersonal communication. The training plan should include group exercises designed to develop trust, encourage participation, and relieve tension among group members. The training will take up a regular workday and take place in the location of your choice that will complement the goals of your unconventional training plan.

As your instructor directs

a. Create an agenda for your training plan. Consider the following topics as you organize your day of training:

· What aspects of interpersonal communication are important to address?

· What interpersonal communication problems could develop between employees and customers?

· What are some creative ways to address these problems?

· What roles do people play in groups?

· In which kind of role-playing exercises could the group address problems?

· What are some exercises the group could do to learn how to work together effectively?

· What kind of group activity would address the importance of listening?

b. Collaborate with your group to write a 500-word report on how unconventional training can be used to teach stronger teamwork skills. As a team, create and polish this document.

In this process, discuss the following questions:

· What is the purpose of this document?

· Who is the audience?

· What organization, format, and style should the report have?

When you have finished planning, decide how you will begin drafting the report together. Evaluate the content and discuss possible revisions as a group. If your discussions stall over questions of style, remember that business writing can embrace different styles, but the document should have a unified voice.

With a solid revision in hand, you are ready to edit and proofread. This stage is very important because of the writing styles and levels of expertise involved. Be sure to have at least one person check the document for grammar, mechanics, accuracy, and completeness.

After you have completed the document, discuss the following questions as a team:

· Did the majority of team members work actively on the project?

· Can you identify the positive roles and actions demonstrated during the writing process? (For example, who encouraged participation?)

· Can you identify any negative roles and actions demonstrated during the writing process? (For example, who attempted to dominate the group?)

· Can you identify an informational leader, interpersonal leader, and procedural leader in your group?

Finally, reflect as a group on the issue of conflict. Did conflict arise during the project? If so, how did you work as a team to identify the source and type of conflict and then follow the appropriate steps to resolve the issue?