Reference no: EM133157705

QUESTION 1

Companies are finding that to survive, they must compete in international markets as well as fend off foreign competitors' attempts to gain ground in their homeland. To meet these challenges, businesses must develop global markets, keep up with competition from overseas, hire from an international labour pool, and prepare employees for global assignments.

Suppose your organization expects to develop its existing employees in key job areas over the next few years for the global market; recommend some general responses that you could make in each of the following areas with relevant examples:

Recruitment
Training
Compensation (pay and employee benefits)

QUESTION 2

Assume you are the human resource manager of a hypermarket in your country. The general manager has told you that customers have begun complaining about the service quality of your front liners. Currently, the training consists of your supervisors showing new employees how the job should be executed.

Assuming your needs assessment indicates that you need a more rigorous training programme, how would you plan such a training program? What steps should you take in planning the program? Suggest suitable training programmes for the above scenario.

QUESTION 3

Imagine that a pet supply store is establishing a new performance management system to help employees provide better customer service. The management needs to decide who should participate in measuring the performance of each of the store's salespeople.

Discuss from what sources should the store gather information in establishing a new performance management system for the store? Justify your answer.

QUESTION 4

As a part of the total compensation paid to employees, benefits do serve functions similar to pay. Benefits contribute to attracting, retaining, and motivating employees. The variety of possible benefits also helps employers tailor their compensation to the kinds of employees they need. However, different employees look for different types of benefits. Employers on the other hand are looking at new ways of rewarding their employees such as introducing flexible benefits programmes.

Suggest some of these flexible benefits programmes and discuss their strength and weaknesses.

QUESTION 5

The safety problem is beginning to feel like an ethical dilemma. When a restaurant employee slipped on spilt soup and fell, requiring the evening off to recover, the owner realized that workplace safety was an issue to which she had not devoted much time. A friend warned the owner that if she started creating a lot of safety rules and procedures, she would lose her focus on customers and might jeopardize the future of the restaurant.

Suggest some ways the restaurant owner might address this dilemma. What aspects of human resource management are involved?