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What areas of service were lacking

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Reference no: EM133148707

Ben Morningstar is an agent that works in a real estate agency. He has recently sold a property to a buyer and as part of the after sales process the buyer was sent a satisfaction questionnaire to complete about their purchasing experience. Today, the buyer satisfaction questionnaire has been returned. Review the questionnaire and evaluate the vendors satisfaction by answering the following questions.

Question 1

What did the agent/agency do well?

Question 2

What areas of service were lacking/need improvement?

Question 3

a) What can Sam (as the agent) do to improve the service?

b) What can the agency do to improve their service?

Question 4

What actions could you (as the agent) take to ensure opportunities for future business with this client.

Reference no: EM133148707

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