Reference no: EM133658719
Homework: Service Operations Management
Using your knowledge gained from homework, select two areas from below to carry out more focused investigations within your chosen organization. The presentation will be in the form of a 10 minutes video presentation.
1) Service performance
2) Service quality
3) Service capacity
4) Service supply chain
5) Forecasting demand for services
6) Service operations strategy
7) Inventory
8) Globalisation of services
9) Queue and waiting lines
10) Transportation problem
11) Service Location
12) Service Layout, etc.
Consider the following issues in your video presentation:
A. Continued from Assessment . Problems have been identified but how are they going to be solved?
B. Make sure it is in the style of a consultancy. How can you enhance their operations/services?
C. Choose between the Service Quality, Service performance, Service capacity, Service operations strategy, Globalisation of services, etc.
D. Recommendations. Suggested improvements or the case for no change (use service operations models, Option Matrix, problem-solution matrix, Cost-Benefit Analysis, The use of technology, etc.).
More guidance and support for homework 2 are given during the tutorials.
The preferred structure for your presentation file has been mentioned as follows.
I. Slide I: (Title) Your name, student number, the title of the research project, etc.
II. Slides II-III. (Background) Company introduction, service concept overview, service processes, etc.
III. Slide IV: (Objectives/questions) Clarify the aim of your study (what are you trying to find and achieve); state your research objectives and questions.
IV. Slides V-VI. (Selected areas) Present two selected areas, the reasons, etc. One slide for each area is preferred.
V. Slide VII: (Resources and Data) Clarify resources and data gathering sources and procedures.
VI. Slides VIII-XIV. (Analysis and discussion of the findings) Present problem in each area by using FBC, tree diagram, etc., alongside solutions and analysis for the problems by Solution- Problem matrix, FMEA, etc. Three to four slides for each area are preferred.
VII. Slide XVI-XVII. (Conclusion and summary) Present the results and effects of the solutions on the problems/areas, including general recommendations. One slide for each area is preferred.
VIII. Slides XVIII-XX. "Thank you for your attention" slide and bibliography list (Harvard referencing).