Reference no: EM132236178

Case Study The City of Mayflower Community Center Construction Project John Williams was hired by the city of Mayflower on June 8, 2014, as a building inspector. One of his assignments was to inspect city community center on August 1, 2014. During the city planning commission meeting in the city hall on August 15, 2014, Raul Chavez, the project manager for the city community center construction project, discovered that the inspection of the city community center was not completed by inspector John on August 1, 2014, as planned. Raul was concerned because several other city projects depended on successful completion of the construction of the city community center. With the community center project schedule slipping, all other dependent projects would be delayed. Upon further investigation, Raul found that inspector John did not approve the project because he found project documentation incorrect and incomplete, and he had sent the project detailed instructions on how to prepare and submit the project documents for approval. Raul invited his project core team members, the general contractor, city manager, site manager, and few other key stakeholders for an urgent meeting to determine the potential impact of the delay. Further, he facilitated a brainstorm session to understand plan B and potential corrective actions to mitigate the risk of schedule delays. The team collectively came up with the following impacts: • Impact to scope: Plan B or alternative solutions may add additional unplanned work to the scope. • Impact to schedule: If the city community center inspection is not approved latest by August 29, 2014, the dependent projects will jump to critical path involving day-by-day schedule slip. • Impact to cost: If resources are asked to work overtime to speed up the completion of the required project document, it will cause cost overrun. Raul decided to consult experts to seek their judgment. He consulted with Tim Allen who had just completed a similar project successfully to mitigate the risk of failing the inspection the second time. Tim helped the project team to develop a workable plan to gather, organize, and present the information per building inspector’s requirements. The project team led by project manager Raul acted upon Tim’s advice. Result: The Mayflower city community center inspection was approved on August 23, 2014. Case Study Questions 1. Who are the stakeholders in this case and who is controlling the stakeholder engagement? 2. Which project constraints have been included in this case for impact assessment? Describe the impact. 3. What are various tools for stakeholder engagement control discussed in this chapter? Which tool was used by Raul in this case? 4. What are the lessons learned from this case?