What are two things that you would do to be sure

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Your company manufactures personal computers. As a way to grow the company, it will now introduce a new service: repairing the computers. The company uses the new product development process for the computers, but it is wondering how to use it for the new service. Analyze the differences between product and services and how you would modify the process based on those differences. What are two things that you would do to be sure the service is performing up to customers' expectations?

Reference no: EM1387641

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