What are their challenges in customer services

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Reference no: EM133222052

Assignment:

You have to give all the answers regarding the nike store which is situated in marche central, montreal.

Customer Services

1. Are their services approach basic, extended, or Above and Beyond?

2. What are their challenges in customer services?

3. Do they have CRM and Loyalty programs? How does it work? How do they manage their relationship with their customers?

4. What kind of activities or benefits do they offer to increase customer value? (Comment all that apply to their reality: store hours, shopper-friendliness, credit acceptance, salespeople)

5. How do their customers see them? (Check reviews online and comment their service quality with quotes of the element what you found online)

6. How do they monitor customer satisfaction? (Survey, ask for feedback, call for post-satisfaction)

7. How is their relationship with other stakeholders as Suppliers and community?

8. How is their store atmosphere?

Reference no: EM133222052

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