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Question: Customer experience is of paramount importance for e- commerce. In the early days of COVID. the customers had been more generous in terms of expectations on customer experience. In the past few months, customers have moved to business as the usual expectation with respect to the Customer experience while the supply chain operations are continuing under the blanket of COVID.
How do we ensure that customer experience can be enhanced through the right people's actices and interventions in these challenging es?
Key Deliverables:- Balance the aspects of safe of successful supply chain workforce, cost of operations and to achieve enhanced customer experience what are some of the people intervention process and actions that can be implemented
1. What are the levers to be used to drive better customer experience through people processes? Any models you suggest?
2. What are the ways to measure the impact on customer experience through these interventions?
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