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What are the two types of emotional competence

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Question: Heather James had just started her shift at the airport office when a red-faced, very agitated woman started shouting at the counter. She realized that her daughter's car was locked and idling out in the loading zone. Unable to get the only pair of keys from her daughter, who is traveling, the woman panics and starts shouting. Heather calms her down and controls the situation in 15 minutes by taking help from the safety patrol.

1. What are the two types of emotional competence?

2. What type of emotional competence is Heather displaying in this scenario? How do you know?

3. Do you think that Heather's method of dealing with this situation required a lot of self-awareness from her? Why, or why not?

Reference no: EM132689089

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