What are the total costs of the error per year

Reference no: EM132772976

Question: For the following questions use the information in the following scenario:

A guest arrives at the front desk claiming to have a reservation. However, the reservation cannot be found in the computer system. After getting more information from the guest and utilizing multiple ways to find the reservation the front desk agent discovers that the reservation exists but the guest's name is spelled incorrectly. This type of error frequently occur at this hotel.

Hourly rate of the front desk employee: $10 per hour

Time needed to fix the error: 0.15 hours

Frequency of this occurrence in 24 hours: 5 times

Days in a year: 365 days

Frequency of error percentage: 9%

Discontinuance percentage: 14%

Average Daily Rate (ADR): $110

Average Length of Stay: 2 nights

Round each answer to the nearest cent (i.e. 2 decimal places) before proceeding to the next calculation.

What are the Recovery Costs per Year?

What are the Opportunity Costs per Year?

What are the Total Costs of this error per Year?

Reference no: EM132772976

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